We believe firefighter turnout gear is something to be treasured, not trashed.The mission of Firefighter Turnout Bags® is to keep retired turnouts out of landfills and offers customers the unique opportunity to carry a bag made with retired firefighter turnout gear. We carry a wide variety of styles for women, men and kids.
Ship to: FFTOB: 490 Via Del Norte Oceanside, CA 92058
Q: What is the turn around time once I place my order?
A: Each CUSTOM made order takes between 3-6 weeks to be made and shipped out to you, after the order has been placed. Shipping takes 1-3 days within the United States, International shipping Varies but tends to be within 6-10 days.
Each IN STOCK order ships within 2 business days. Shipping takes 1-3 days within the United States, International shipping Varies but tends to be within 6-10 days.
If you place an order with both Custom bags AND In stock bags, unless we are informed otherwise by the customer, we will automatically ship them together (which will take 6-10 weeks). Making multiple shipments for one order may require additional shipping charges, which we will invoice to your email.
Q: Can we send in patches or name plates to have attached to our bag?
A: Absolutely! We will sew on the first patch free and a nameplate for no additional charge. More patches will be $3 each to have added to your bag. On the shopping cart page there will be a "order notes" box, please let us know that you will be sending us a nameplate and/or patches. Print your order receipt after you complete your order and place in the envelop with your patches/nameplate. Ship to:
490 Via Del Norte Oceanside, CA 92058
Q: How do you clean the gear?
A: This is a common question, and we take the gear cleaning process very seriously. We are very confident in our cleaning process and the products we use. One of our team members has his Advanced Cleaning for Structural Turnout Gear per NFPA 1851 certification. FFTOB follows the standards of the NFPA 1851 advanced cleaning for structure gear.
When we receive the gear, it is first processed and put through an extractor by our NFPA 1851 certified cleaning administrator.
Second, the gear is cut and scrubbed. After we scrub the gear it is cut into a bag and then it is sewn. After the item is completed, It is put into the wash again. Our cleaning process ensures that the gear is washed three times. We also do not use questionable gear. The gear is $2 a piece, but after the washing process, we have invested $30 into it. We have even had firefighters tell us that we're going overboard on our cleaning process. So rest assured, the gear goes through a very rigorous cleaning.
Q: Do you customize bags?
A: Every single bag is customized to your liking, except for "in stock" bags. Currently we are only offering a particular set of bags that cannot be altered at this time. The TYPE of bag cannot be altered, but the colors can, and we can make additions, such as patches, text, and other such details. You can find our bag style selection here: http://www.firefighterturnoutbag.com/collections/custom-bags
Q: What's included in the price?
A: The price includes the choice of gear color, reflector tape color and strap color. Each name/set of text is an additional $15; Please email us at email@example.com if you want to include additional names on your bag(s). OR you can include the additional set(s) of text that you would like added to the bag in the "order notes" section at checkout, and we will then send you an invoice for the additional costs associated with the additional text.
Q: Can I use my own gear?
A: You can absolutely use your own gear. Please follow this link for information about using your own gear: http://www.firefighterturnoutbag.com/pages/use-your-own-gear